Mixing
ManageEntitlementState workflow in Dynamics 365 version 9
Since Dynamics 365 version 9 upgrade, we have observed new workflows automatically created on CRM instance namely- ManageContractLineState, ManageContractState, ManageEntitlementState.
As I can see from the ManageEntitlementState workflow, it is to handle the status of entitlements in CRM. But earlier this was not done using CRM workflows.
Now each workflow instance will be running for each entitlement in our system which is a huge problem since it puts unnecessary load on our machine.
Is anyone else able to see these workflows on their instances? And why is MS adding these workflows?
dynamics-crm dynamics-365 dynamics-crm-365-v9
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
add a comment |
Since Dynamics 365 version 9 upgrade, we have observed new workflows automatically created on CRM instance namely- ManageContractLineState, ManageContractState, ManageEntitlementState.
As I can see from the ManageEntitlementState workflow, it is to handle the status of entitlements in CRM. But earlier this was not done using CRM workflows.
Now each workflow instance will be running for each entitlement in our system which is a huge problem since it puts unnecessary load on our machine.
Is anyone else able to see these workflows on their instances? And why is MS adding these workflows?
dynamics-crm dynamics-365 dynamics-crm-365-v9
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51
add a comment |
Since Dynamics 365 version 9 upgrade, we have observed new workflows automatically created on CRM instance namely- ManageContractLineState, ManageContractState, ManageEntitlementState.
As I can see from the ManageEntitlementState workflow, it is to handle the status of entitlements in CRM. But earlier this was not done using CRM workflows.
Now each workflow instance will be running for each entitlement in our system which is a huge problem since it puts unnecessary load on our machine.
Is anyone else able to see these workflows on their instances? And why is MS adding these workflows?
dynamics-crm dynamics-365 dynamics-crm-365-v9
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
Since Dynamics 365 version 9 upgrade, we have observed new workflows automatically created on CRM instance namely- ManageContractLineState, ManageContractState, ManageEntitlementState.
As I can see from the ManageEntitlementState workflow, it is to handle the status of entitlements in CRM. But earlier this was not done using CRM workflows.
Now each workflow instance will be running for each entitlement in our system which is a huge problem since it puts unnecessary load on our machine.
Is anyone else able to see these workflows on their instances? And why is MS adding these workflows?
dynamics-crm dynamics-365 dynamics-crm-365-v9
dynamics-crm dynamics-365 dynamics-crm-365-v9
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
edited Nov 22 '18 at 14:54
Arun Vinoth
9,356132449
9,356132449
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
asked Nov 20 '18 at 6:13
Aakarsh DhawanAakarsh Dhawan
1296
1296
I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51
add a comment |
I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51
I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51
I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51
add a comment |
1 Answer
1
active
oldest
votes
October 2018 Release notes talks about deeper integration of entitlements between D365 offerings namely Field service & Sales (work order). There may be background automations happening to achieve this & Workflow is part of it.
Entitlement management
With this release, the Field Service application includes the ability to define entitlements and associate
them with work orders in field service scenarios. Entitlements help
service agents understand the service terms that customers are
eligible for.
This capability helps service organizations ensure
customers receive the appropriate on-site support that aligns with
their allowed entitlements, and that customers are charged according
to their negotiated terms.
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
add a comment |
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1 Answer
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1 Answer
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active
oldest
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oldest
votes
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oldest
votes
October 2018 Release notes talks about deeper integration of entitlements between D365 offerings namely Field service & Sales (work order). There may be background automations happening to achieve this & Workflow is part of it.
Entitlement management
With this release, the Field Service application includes the ability to define entitlements and associate
them with work orders in field service scenarios. Entitlements help
service agents understand the service terms that customers are
eligible for.
This capability helps service organizations ensure
customers receive the appropriate on-site support that aligns with
their allowed entitlements, and that customers are charged according
to their negotiated terms.
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
add a comment |
October 2018 Release notes talks about deeper integration of entitlements between D365 offerings namely Field service & Sales (work order). There may be background automations happening to achieve this & Workflow is part of it.
Entitlement management
With this release, the Field Service application includes the ability to define entitlements and associate
them with work orders in field service scenarios. Entitlements help
service agents understand the service terms that customers are
eligible for.
This capability helps service organizations ensure
customers receive the appropriate on-site support that aligns with
their allowed entitlements, and that customers are charged according
to their negotiated terms.
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
add a comment |
October 2018 Release notes talks about deeper integration of entitlements between D365 offerings namely Field service & Sales (work order). There may be background automations happening to achieve this & Workflow is part of it.
Entitlement management
With this release, the Field Service application includes the ability to define entitlements and associate
them with work orders in field service scenarios. Entitlements help
service agents understand the service terms that customers are
eligible for.
This capability helps service organizations ensure
customers receive the appropriate on-site support that aligns with
their allowed entitlements, and that customers are charged according
to their negotiated terms.
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
October 2018 Release notes talks about deeper integration of entitlements between D365 offerings namely Field service & Sales (work order). There may be background automations happening to achieve this & Workflow is part of it.
Entitlement management
With this release, the Field Service application includes the ability to define entitlements and associate
them with work orders in field service scenarios. Entitlements help
service agents understand the service terms that customers are
eligible for.
This capability helps service organizations ensure
customers receive the appropriate on-site support that aligns with
their allowed entitlements, and that customers are charged according
to their negotiated terms.
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
answered Nov 22 '18 at 14:50
Arun VinothArun Vinoth
9,356132449
9,356132449
add a comment |
add a comment |
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I couldn’t find any direct documentation related to this. As always MS documentation piece is little behind their deliveries. :)
– Arun Vinoth
Nov 22 '18 at 14:51