How can I hide ticket status in hybris?

0

How to hide ticket status in hybris? OTTB in hybris there is 3 statuses (open, in process, close ). I add my custom status Rejected. Logic which hybris do is when create one ticket from storefront, then when login in backoffice as 'CustomerSupportAgent' in ticket tab when click on created ticket I can see 3 statuses ( In process, close, and my custom status Rejected ), and when I change status from In process to Close then I see 2 statuses Close and Reopen. I want when my status is In proceess and click Rejected to see Rejected and In process or Reopen, but Close status to be not visible.

Hybris do spring mapping to make this visible.

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

When I add my logic for Rejected

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>



//here I add like hybris logic when click Rejected to see Reopen or In process but not Close

<entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.REJECTED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

But it doesn't work. Why?

What I actually do:

I use B2B recept and I have my custom addon 'customerticketingaddon' which requires-extension name="customerticketingfacades"

in my customerticketingaddon-items.xml I add my custom status in CsTicketState

<enumtype code="CsTicketState" autocreate="false" generate="false" dynamic="true">

            <value code="Rejected"/>

</enumtype>

Then in my cusomerticketingaddon-spring.xml I do the mapping which I showed above.

java status hybris

share|improve this question

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you try giving different map name? May be it is overridden by original.
  
  – mkysoft
  Jan 3 at 8:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I tried it so it still don't work
  
  – rrusev
  Jan 3 at 9:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 9:47
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you define it in correct module/scope?
  
  – mkysoft
  Jan 3 at 9:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft I update my question. Yes do everthing correct I think so
  
  – rrusev
  Jan 3 at 11:04
  

  
  
  
  

add a comment | 

0

How to hide ticket status in hybris? OTTB in hybris there is 3 statuses (open, in process, close ). I add my custom status Rejected. Logic which hybris do is when create one ticket from storefront, then when login in backoffice as 'CustomerSupportAgent' in ticket tab when click on created ticket I can see 3 statuses ( In process, close, and my custom status Rejected ), and when I change status from In process to Close then I see 2 statuses Close and Reopen. I want when my status is In proceess and click Rejected to see Rejected and In process or Reopen, but Close status to be not visible.

Hybris do spring mapping to make this visible.

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

When I add my logic for Rejected

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>



//here I add like hybris logic when click Rejected to see Reopen or In process but not Close

<entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.REJECTED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

But it doesn't work. Why?

What I actually do:

I use B2B recept and I have my custom addon 'customerticketingaddon' which requires-extension name="customerticketingfacades"

in my customerticketingaddon-items.xml I add my custom status in CsTicketState

<enumtype code="CsTicketState" autocreate="false" generate="false" dynamic="true">

            <value code="Rejected"/>

</enumtype>

Then in my cusomerticketingaddon-spring.xml I do the mapping which I showed above.

java status hybris

share|improve this question

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you try giving different map name? May be it is overridden by original.
  
  – mkysoft
  Jan 3 at 8:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I tried it so it still don't work
  
  – rrusev
  Jan 3 at 9:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 9:47
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you define it in correct module/scope?
  
  – mkysoft
  Jan 3 at 9:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft I update my question. Yes do everthing correct I think so
  
  – rrusev
  Jan 3 at 11:04
  

  
  
  
  

add a comment | 

0

0

0

How to hide ticket status in hybris? OTTB in hybris there is 3 statuses (open, in process, close ). I add my custom status Rejected. Logic which hybris do is when create one ticket from storefront, then when login in backoffice as 'CustomerSupportAgent' in ticket tab when click on created ticket I can see 3 statuses ( In process, close, and my custom status Rejected ), and when I change status from In process to Close then I see 2 statuses Close and Reopen. I want when my status is In proceess and click Rejected to see Rejected and In process or Reopen, but Close status to be not visible.

Hybris do spring mapping to make this visible.

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

When I add my logic for Rejected

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>



//here I add like hybris logic when click Rejected to see Reopen or In process but not Close

<entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.REJECTED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

But it doesn't work. Why?

What I actually do:

I use B2B recept and I have my custom addon 'customerticketingaddon' which requires-extension name="customerticketingfacades"

in my customerticketingaddon-items.xml I add my custom status in CsTicketState

<enumtype code="CsTicketState" autocreate="false" generate="false" dynamic="true">

            <value code="Rejected"/>

</enumtype>

Then in my cusomerticketingaddon-spring.xml I do the mapping which I showed above.

java status hybris

share|improve this question

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

How to hide ticket status in hybris? OTTB in hybris there is 3 statuses (open, in process, close ). I add my custom status Rejected. Logic which hybris do is when create one ticket from storefront, then when login in backoffice as 'CustomerSupportAgent' in ticket tab when click on created ticket I can see 3 statuses ( In process, close, and my custom status Rejected ), and when I change status from In process to Close then I see 2 statuses Close and Reopen. I want when my status is In proceess and click Rejected to see Rejected and In process or Reopen, but Close status to be not visible.

Hybris do spring mapping to make this visible.

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

When I add my logic for Rejected

<alias name="csTicketStateTransitionMap" alias="ticketStateTransitionMap"/>

    <util:map id="csTicketStateTransitionMap">

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.NEW"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </util:list>

        </entry>



//here I add like hybris logic when click Rejected to see Reopen or In process but not Close

<entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.REJECTED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

        <entry>

            <key>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.CLOSED"/>

            </key>

            <util:list>

                <util:constant static-field="de.hybris.platform.ticket.enums.CsTicketState.OPEN"/>

            </util:list>

        </entry>

    </util:map>

But it doesn't work. Why?

What I actually do:

I use B2B recept and I have my custom addon 'customerticketingaddon' which requires-extension name="customerticketingfacades"

in my customerticketingaddon-items.xml I add my custom status in CsTicketState

<enumtype code="CsTicketState" autocreate="false" generate="false" dynamic="true">

            <value code="Rejected"/>

</enumtype>

Then in my cusomerticketingaddon-spring.xml I do the mapping which I showed above.

java status hybris

java status hybris

share|improve this question

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

share|improve this question

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

share|improve this question

share|improve this question

edited Jan 3 at 10:24

rrusev

edited Jan 3 at 10:24

rrusev

edited Jan 3 at 10:24

rrusev

asked Jan 2 at 13:05

rrusevrrusev

439

asked Jan 2 at 13:05

rrusevrrusev

439

asked Jan 2 at 13:05

rrusevrrusev

439

439

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you try giving different map name? May be it is overridden by original.
  
  – mkysoft
  Jan 3 at 8:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I tried it so it still don't work
  
  – rrusev
  Jan 3 at 9:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 9:47
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you define it in correct module/scope?
  
  – mkysoft
  Jan 3 at 9:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft I update my question. Yes do everthing correct I think so
  
  – rrusev
  Jan 3 at 11:04
  

  
  
  
  

add a comment | 

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you try giving different map name? May be it is overridden by original.
  
  – mkysoft
  Jan 3 at 8:34
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I tried it so it still don't work
  
  – rrusev
  Jan 3 at 9:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 9:47
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you define it in correct module/scope?
  
  – mkysoft
  Jan 3 at 9:55
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @mkysoft I update my question. Yes do everthing correct I think so
  
  – rrusev
  Jan 3 at 11:04
  

  
  
  
  

Did you try giving different map name? May be it is overridden by original.

– mkysoft
Jan 3 at 8:34

Did you try giving different map name? May be it is overridden by original.

– mkysoft
Jan 3 at 8:34

I tried it so it still don't work

– rrusev
Jan 3 at 9:36

I tried it so it still don't work

– rrusev
Jan 3 at 9:36

@mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html

– rrusev
Jan 3 at 9:47

@mkysoft Hybris documentation write : ''Override or change this map to implement your own business rules. This follows the standard for defining a Map in Spring.'' help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html

– rrusev
Jan 3 at 9:47

Did you define it in correct module/scope?

– mkysoft
Jan 3 at 9:55

Did you define it in correct module/scope?

– mkysoft
Jan 3 at 9:55

@mkysoft I update my question. Yes do everthing correct I think so

– rrusev
Jan 3 at 11:04

@mkysoft I update my question. Yes do everthing correct I think so

– rrusev
Jan 3 at 11:04

add a comment | 

1 Answer
1

active

oldest

votes

0

First of all, ensure that you are using backoffice spring context to define your bean.

Hybris-way to extend map beans is to use Map Extender backoffice functionality - https://help.hybris.com/1811/hcd/94ac56a0aa9f486490bbe1251d994457.html#loio83afe1e428384fa881d687b0baa6ea48

cng:map-extender provides an ability to put and remove map entries.

Take a look at the example from ruleenginebackoffice-backoffice-spring

Original bean definition

    <alias name="defaultBackofficeCronJobHistoryIncludes" alias="backofficeCronJobHistoryIncludes"/>

<util:map id="defaultBackofficeCronJobHistoryIncludes" key-type="java.lang.String"

          value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

    <entry key="syncProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(de.hybris.platform.catalog.model.SyncItemJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="excelImportProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(com.hybris.backoffice.model.ExcelImportJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="auditReportGeneratorProcess">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="cronJobTypeCode" value="#{T(de.hybris.platform.auditreport.model.CreateAuditReportCronJobModel)._TYPECODE}"/>

        </bean>

    </entry>



</util:map>

Extended using

    <cng:map-extender bean="backofficeCronJobHistoryIncludes" xmlns:cng="http://www.hybris.com/cockpitng/spring">

    <cng:put key-type="java.lang.String" value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

        <entry key="ruleEngineProcesses">

            <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

                <property name="jobTypeCode" value="RuleEngineJob"/>

            </bean>

        </entry>

    </cng:put>

</cng:map-extender>

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I use B2B receipt
  
  – rrusev
  Jan 3 at 10:24
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.
  
  – Ihar Reznichenka
  Jan 3 at 11:24
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 12:03
  
  
  

  
  
  
  

add a comment | 

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First of all, ensure that you are using backoffice spring context to define your bean.

Hybris-way to extend map beans is to use Map Extender backoffice functionality - https://help.hybris.com/1811/hcd/94ac56a0aa9f486490bbe1251d994457.html#loio83afe1e428384fa881d687b0baa6ea48

cng:map-extender provides an ability to put and remove map entries.

Take a look at the example from ruleenginebackoffice-backoffice-spring

Original bean definition

    <alias name="defaultBackofficeCronJobHistoryIncludes" alias="backofficeCronJobHistoryIncludes"/>

<util:map id="defaultBackofficeCronJobHistoryIncludes" key-type="java.lang.String"

          value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

    <entry key="syncProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(de.hybris.platform.catalog.model.SyncItemJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="excelImportProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(com.hybris.backoffice.model.ExcelImportJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="auditReportGeneratorProcess">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="cronJobTypeCode" value="#{T(de.hybris.platform.auditreport.model.CreateAuditReportCronJobModel)._TYPECODE}"/>

        </bean>

    </entry>



</util:map>

Extended using

    <cng:map-extender bean="backofficeCronJobHistoryIncludes" xmlns:cng="http://www.hybris.com/cockpitng/spring">

    <cng:put key-type="java.lang.String" value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

        <entry key="ruleEngineProcesses">

            <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

                <property name="jobTypeCode" value="RuleEngineJob"/>

            </bean>

        </entry>

    </cng:put>

</cng:map-extender>

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I use B2B receipt
  
  – rrusev
  Jan 3 at 10:24
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.
  
  – Ihar Reznichenka
  Jan 3 at 11:24
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 12:03
  
  
  

  
  
  
  

add a comment | 

0

First of all, ensure that you are using backoffice spring context to define your bean.

Hybris-way to extend map beans is to use Map Extender backoffice functionality - https://help.hybris.com/1811/hcd/94ac56a0aa9f486490bbe1251d994457.html#loio83afe1e428384fa881d687b0baa6ea48

cng:map-extender provides an ability to put and remove map entries.

Take a look at the example from ruleenginebackoffice-backoffice-spring

Original bean definition

    <alias name="defaultBackofficeCronJobHistoryIncludes" alias="backofficeCronJobHistoryIncludes"/>

<util:map id="defaultBackofficeCronJobHistoryIncludes" key-type="java.lang.String"

          value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

    <entry key="syncProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(de.hybris.platform.catalog.model.SyncItemJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="excelImportProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(com.hybris.backoffice.model.ExcelImportJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="auditReportGeneratorProcess">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="cronJobTypeCode" value="#{T(de.hybris.platform.auditreport.model.CreateAuditReportCronJobModel)._TYPECODE}"/>

        </bean>

    </entry>



</util:map>

Extended using

    <cng:map-extender bean="backofficeCronJobHistoryIncludes" xmlns:cng="http://www.hybris.com/cockpitng/spring">

    <cng:put key-type="java.lang.String" value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

        <entry key="ruleEngineProcesses">

            <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

                <property name="jobTypeCode" value="RuleEngineJob"/>

            </bean>

        </entry>

    </cng:put>

</cng:map-extender>

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I use B2B receipt
  
  – rrusev
  Jan 3 at 10:24
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.
  
  – Ihar Reznichenka
  Jan 3 at 11:24
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 12:03
  
  
  

  
  
  
  

add a comment | 

0

0

0

First of all, ensure that you are using backoffice spring context to define your bean.

Hybris-way to extend map beans is to use Map Extender backoffice functionality - https://help.hybris.com/1811/hcd/94ac56a0aa9f486490bbe1251d994457.html#loio83afe1e428384fa881d687b0baa6ea48

cng:map-extender provides an ability to put and remove map entries.

Take a look at the example from ruleenginebackoffice-backoffice-spring

Original bean definition

    <alias name="defaultBackofficeCronJobHistoryIncludes" alias="backofficeCronJobHistoryIncludes"/>

<util:map id="defaultBackofficeCronJobHistoryIncludes" key-type="java.lang.String"

          value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

    <entry key="syncProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(de.hybris.platform.catalog.model.SyncItemJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="excelImportProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(com.hybris.backoffice.model.ExcelImportJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="auditReportGeneratorProcess">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="cronJobTypeCode" value="#{T(de.hybris.platform.auditreport.model.CreateAuditReportCronJobModel)._TYPECODE}"/>

        </bean>

    </entry>



</util:map>

Extended using

    <cng:map-extender bean="backofficeCronJobHistoryIncludes" xmlns:cng="http://www.hybris.com/cockpitng/spring">

    <cng:put key-type="java.lang.String" value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

        <entry key="ruleEngineProcesses">

            <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

                <property name="jobTypeCode" value="RuleEngineJob"/>

            </bean>

        </entry>

    </cng:put>

</cng:map-extender>

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

First of all, ensure that you are using backoffice spring context to define your bean.

Hybris-way to extend map beans is to use Map Extender backoffice functionality - https://help.hybris.com/1811/hcd/94ac56a0aa9f486490bbe1251d994457.html#loio83afe1e428384fa881d687b0baa6ea48

cng:map-extender provides an ability to put and remove map entries.

Take a look at the example from ruleenginebackoffice-backoffice-spring

Original bean definition

    <alias name="defaultBackofficeCronJobHistoryIncludes" alias="backofficeCronJobHistoryIncludes"/>

<util:map id="defaultBackofficeCronJobHistoryIncludes" key-type="java.lang.String"

          value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

    <entry key="syncProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(de.hybris.platform.catalog.model.SyncItemJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="excelImportProcesses">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="jobTypeCode" value="#{T(com.hybris.backoffice.model.ExcelImportJobModel)._TYPECODE}"/>

        </bean>

    </entry>

    <entry key="auditReportGeneratorProcess">

        <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

            <property name="cronJobTypeCode" value="#{T(de.hybris.platform.auditreport.model.CreateAuditReportCronJobModel)._TYPECODE}"/>

        </bean>

    </entry>



</util:map>

Extended using

    <cng:map-extender bean="backofficeCronJobHistoryIncludes" xmlns:cng="http://www.hybris.com/cockpitng/spring">

    <cng:put key-type="java.lang.String" value-type="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

        <entry key="ruleEngineProcesses">

            <bean class="de.hybris.platform.servicelayer.cronjob.CronJobHistoryInclude">

                <property name="jobTypeCode" value="RuleEngineJob"/>

            </bean>

        </entry>

    </cng:put>

</cng:map-extender>

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

share|improve this answer

share|improve this answer

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

answered Jan 3 at 10:05

Ihar ReznichenkaIhar Reznichenka

715

715

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I use B2B receipt
  
  – rrusev
  Jan 3 at 10:24
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.
  
  – Ihar Reznichenka
  Jan 3 at 11:24
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 12:03
  
  
  

  
  
  
  

add a comment | 

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I use B2B receipt
  
  – rrusev
  Jan 3 at 10:24
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.
  
  – Ihar Reznichenka
  Jan 3 at 11:24
  
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html
  
  – rrusev
  Jan 3 at 12:03
  
  
  

  
  
  
  

I use B2B receipt

– rrusev
Jan 3 at 10:24

I use B2B receipt

– rrusev
Jan 3 at 10:24

Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.

– Ihar Reznichenka
Jan 3 at 11:24

Just configure your extension/addon to support backoffice configuration. Update extensioninfo.xml with <extension> <meta key="backoffice-module" value="true"/> </extension>. Then add <extensionname>-backoffice-spring.xml. This spring configuration will be merge into backoffice web context.

– Ihar Reznichenka
Jan 3 at 11:24

I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html

– rrusev
Jan 3 at 12:03

I think the problem is elsewhere. OOTB hybris have 3 ticket statuses ( Open , In process, Close ). I add my custom status. Now have 4 status ( Open, In process, Rejected, Close ). That what I want is when I click status "Rejected" after that when click again on drop-down with statuses to see only "Rejected and In process" and in documentation write if you want to change visibility of statuses override or change this mapping help.hybris.com/1811/hcd/8c7258ff86691014b485bfd58e138ed3.html

– rrusev
Jan 3 at 12:03

add a comment | 

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