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Dynamics 365 - Case without a queue report
Is there a way to create a report in Dynamics CRM that will list all the cases that are not assigned to a queue.
I have played around with the built in reporting and can not find a way to do so. I have created a report that will look at queues that do not equal the full list of queues but shows no results.
Is there also a way to report on Dynamics CRM outside of the built in reporting tool?
dynamics-crm crm microsoft-dynamics dynamics-365
asked Jan 2 at 19:44
Not SureNot Sure
223
add a comment |
Is there a way to create a report in Dynamics CRM that will list all the cases that are not assigned to a queue.
I have played around with the built in reporting and can not find a way to do so. I have created a report that will look at queues that do not equal the full list of queues but shows no results.
Is there also a way to report on Dynamics CRM outside of the built in reporting tool?
dynamics-crm crm microsoft-dynamics dynamics-365
asked Jan 2 at 19:44
Not SureNot Sure
223
add a comment |
Is there a way to create a report in Dynamics CRM that will list all the cases that are not assigned to a queue.
I have played around with the built in reporting and can not find a way to do so. I have created a report that will look at queues that do not equal the full list of queues but shows no results.
Is there also a way to report on Dynamics CRM outside of the built in reporting tool?
dynamics-crm crm microsoft-dynamics dynamics-365
asked Jan 2 at 19:44
Not SureNot Sure
223
Is there a way to create a report in Dynamics CRM that will list all the cases that are not assigned to a queue.
I have played around with the built in reporting and can not find a way to do so. I have created a report that will look at queues that do not equal the full list of queues but shows no results.
Is there also a way to report on Dynamics CRM outside of the built in reporting tool?
dynamics-crm crm microsoft-dynamics dynamics-365
dynamics-crm crm microsoft-dynamics dynamics-365
asked Jan 2 at 19:44
Not SureNot Sure
223
asked Jan 2 at 19:44
Not SureNot Sure
223
asked Jan 2 at 19:44
Not SureNot Sure
223
asked Jan 2 at 19:44
Not SureNot Sure
223
asked Jan 2 at 19:44
Not SureNot Sure
223
223
add a comment |
add a comment |
1 Answer
1
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The relationship you are interested in is the Case > Queue Item > Queue.
If you are on V9.0 you can create an advanced find using the "Does not contain data" condition for the Queue Item from the Case entity:
V9.0 Advanced Find
Using this relationship you should be able to find cases which are not in a queue (do not have a Queue Item.
There are a few options for creating reporting with D365:
- Create Sql Server Reporting Services reports: https://community.dynamics.com/nav/b/threadpunter/archive/2017/09/26/ssrs-reports-for-dynamics-365-using-fetchxml
- PowerBI: https://docs.microsoft.com/en-ca/dynamics365/customer-engagement/admin/use-power-bi
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
The relationship you are interested in is the Case > Queue Item > Queue.
If you are on V9.0 you can create an advanced find using the "Does not contain data" condition for the Queue Item from the Case entity:
V9.0 Advanced Find
Using this relationship you should be able to find cases which are not in a queue (do not have a Queue Item.
There are a few options for creating reporting with D365:
- Create Sql Server Reporting Services reports: https://community.dynamics.com/nav/b/threadpunter/archive/2017/09/26/ssrs-reports-for-dynamics-365-using-fetchxml
- PowerBI: https://docs.microsoft.com/en-ca/dynamics365/customer-engagement/admin/use-power-bi
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
add a comment |
The relationship you are interested in is the Case > Queue Item > Queue.
If you are on V9.0 you can create an advanced find using the "Does not contain data" condition for the Queue Item from the Case entity:
V9.0 Advanced Find
Using this relationship you should be able to find cases which are not in a queue (do not have a Queue Item.
There are a few options for creating reporting with D365:
- Create Sql Server Reporting Services reports: https://community.dynamics.com/nav/b/threadpunter/archive/2017/09/26/ssrs-reports-for-dynamics-365-using-fetchxml
- PowerBI: https://docs.microsoft.com/en-ca/dynamics365/customer-engagement/admin/use-power-bi
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
add a comment |
The relationship you are interested in is the Case > Queue Item > Queue.
If you are on V9.0 you can create an advanced find using the "Does not contain data" condition for the Queue Item from the Case entity:
V9.0 Advanced Find
Using this relationship you should be able to find cases which are not in a queue (do not have a Queue Item.
There are a few options for creating reporting with D365:
- Create Sql Server Reporting Services reports: https://community.dynamics.com/nav/b/threadpunter/archive/2017/09/26/ssrs-reports-for-dynamics-365-using-fetchxml
- PowerBI: https://docs.microsoft.com/en-ca/dynamics365/customer-engagement/admin/use-power-bi
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
The relationship you are interested in is the Case > Queue Item > Queue.
If you are on V9.0 you can create an advanced find using the "Does not contain data" condition for the Queue Item from the Case entity:
V9.0 Advanced Find
Using this relationship you should be able to find cases which are not in a queue (do not have a Queue Item.
There are a few options for creating reporting with D365:
- Create Sql Server Reporting Services reports: https://community.dynamics.com/nav/b/threadpunter/archive/2017/09/26/ssrs-reports-for-dynamics-365-using-fetchxml
- PowerBI: https://docs.microsoft.com/en-ca/dynamics365/customer-engagement/admin/use-power-bi
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
answered Jan 2 at 20:54
Chris FernandoChris Fernando
262
262
add a comment |
add a comment |
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